Suggestions, Comments and Complaints

The Orchard Partnership is passionate about providing safe and compassionate care for all our patients, and so we welcome the opportunity to have your feedback – both positive and constructive. We strive to consistently deliver the sort of clinical care we would like to receive ourselves, but we also acknowledge that sometimes things can wrong and we won’t get it right every time. When we don’t get it right, we’d like to have open and constructive conversations about what went wrong and how we could put things right, taking on board feedback to improve our service.

What should I do I am not happy about the service I have received from the Partnership?

  • In most cases, in the first instance it is usually most appropriate to discuss any objection or complaint informally with the relevant member of the team. This is often the quickest and most effective way to dealing with something that didn’t go as you expected.
  • If you feel that it is not possible or appropriate to resolve your complaint this way, then you can contact the Complaints Manager for your grievance to be investigated. Full details are in the Patient Complaints Information leaflet.

For information about our complaint’s procedure, who to contact and how to get free, impartial support for making a complaint, please see our Patient Complaints Information Leaflet.

Our Patient Complaints leaflet is also available from every practice that is part of our partnership.