The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.

We had over 5000 responses to Friends and Family in the last year and are happy to report that over 97% of patients say we provide a “good” or “very good” service.

Some of our comments

“Always friendly and professional!”

“Always the best service never had a problem”

“Professional advice and friendly service by the GP who saw me”

“Efficient handling of the initial call. Same day appt. with the Dr who was, as always, excellent”

“Always have an excellent service, lovely receptionist and Nurse was very kind. So happy to be a patient of The Orchard, Best service and Doctors ever! Can always get to see them when I need to which thankfully isnt very often. Thank you.”